Privacy Policy

Quick summary

• We collect information you provide (e.g., account details, clinic information, customer records you enter).
• We use this information to provide and improve the Service, keep it secure, and support you.
• We do not sell your personal information.
• You can request access, correction, export, or deletion of data (subject to legal and operational limits).

1) Information we collect

A. Information you provide

• Account information (e.g., name, email, role) when you sign in or create an account.
• Clinic information (e.g., clinic name, branch details) used for clinic-based workflows.
• Customer and records data that you choose to store in the app (e.g., customer profiles, notes, appointments, or related entries).
• Support communications (e.g., messages or emails you send to us).

B. Information collected automatically

• Device and app info such as device type, OS version, app version, and basic diagnostics.
• Usage data like feature interactions and performance metrics (to improve stability).
• Log data (e.g., crash logs, error reports) if enabled on your device.

C. Sensitive data

The Service is not intended for storing sensitive personal data unless explicitly required by your workflow. If you choose to enter sensitive data, you do so at your discretion and you should ensure you have the right to store it.

D. Permissions

VetAssist may request device permissions only as needed for features. Examples may include storage or camera (if you enable uploads/scanning features). You can manage permissions in your device settings.

2) How we use information

• Provide, operate, and maintain the Service (e.g., saving and showing your records).
• Authenticate users and enforce role-based access (admin/staff).
• Improve performance, UI, reliability, and fix bugs.
• Communicate with you about updates, support requests, and important notices.
• Prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

3) How we share information

We do not sell your personal information. We may share information only in these cases:

• Service providers who help us run the Service (e.g., hosting, analytics, crash reporting), under confidentiality obligations.
• Legal requirements if required to comply with laws, regulations, or lawful requests.
• Business transfers in connection with a merger, acquisition, or asset sale (with appropriate protections).

If you use third-party services through the app, their privacy policies may apply.

4) Data retention

We retain your information for as long as needed to provide the Service and for legitimate business purposes (e.g., security, dispute resolution, compliance). You may request deletion as described below.

5) Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure, but we work to prevent unauthorized access.

6) Children’s privacy

The Service is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us and we will take appropriate steps.

7) Your choices and rights

Depending on your location, you may have rights to access, correct, export, or delete your information. To request any of these, contact us using the details below.

• Access & correction: request a copy or corrections of your data.
• Deletion: request account or data deletion, subject to legal obligations.
• Permissions: manage app permissions through device settings.

8) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Effective date” above and, when appropriate, provide additional notice in the app or on our website.